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RMS Services Partners

NeutrinoBI

NeutrinoBI was set up in 2007 with a technology that has been developed from the ground-up to deliver the breakthrough in true self-service business intelligence search and discover capability that so many have been waiting for. The first ever freeform search tool, NeutrinoBI takes users from raw data to discovery in minutes, accelerating decision making for agile businesses looking to develop a competitive-edge.

Sungard

SunGard Public Sector is part of SunGard, one of the world's leading software and IT services companies. SunGard are able to take advantage of economies of shared resources to bring a broad array of software solutions and public sector expertise to our customers. The solutions offered by SunGard Public Sector combine the experience, knowledge and IT systems that help communities and governments better serve their citizens.

SunGard’s mission is to help those who support, develop and sustain the communities in which we live and to help them improve the quality of life of the citizens they serve.

RMS is proud to be a partner to this world class company.

Fastpass Corp

FastPass is the leading software for Password Management and Password reset. FastPass enables end-users to reset passwords 24*7 as a User Self service, hereby improving availability for the end-user. The HelpDesk is relieved for the many calls related to forgotten passwords, which typically accounts for 20-35% of all HelpDesk calls. The organization achieves higher security and compliance to strict standards for access to passwords. Technically FastPass is an add-on to Microsoft Active Directory (AD) and is very easy to install and implement. There are automatic processes for Discovery of end-users and their enrollment to FastPass. FastPass also supports reset of passwords for SAP, AS400, SQL and other systems.

FastPass is available for as well end-user organizations as for Service Providers, delivering IT services to many end-user organizations.

FastPassCorp is listed on Nasdaq/OMX/FirstNorth

SDI

Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, providing customised qualifications, training courses and service management consulting.

Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme.

SDI's members span numerous industries and include E.onIS UK, AOL Broadband, Comet Group plc, IPC Media Ltd, Royal Botanic Gardens Kew, O2, T K Maxx and Virgin Media TV.

Further information about SDI can be found at www.sdi-europe.com and at www.sdi-e.com

Fast IIS

The Federation Against Software Theft was formed in 1984; it was the first organisation globally to champion the professional management of legitimate software and protect publishers’ rights. It aims to reduce, restrict and or lessen the incidence of unauthorised dealings in computer software. FAST IiS is a not-for-profit organisation limited by guarantee and wholly owned by its members. It works on many fronts to promote the legitimate use of software and protect its members’ rights through education, enforcement, lobbying and promoting standards and best practice in business.

In September 2008 the Federation Against Software Theft and Investors in Software joined forces to advocate distilled, simplified and unified messaging on software asset management (SAM) and software licence management (SLM) best practice to the end user community. The strength of the two reputable brands encapsulates a holistic approach to driving the professional use of software across the industry and the globe.

Knowledge Powered Solutions (KPS)

Knowledge Powered Solutions (KPS) provide Knowledge Management solutions that are typically deployed in service desks, portals and company intranets to empower support agents or self service users with the knowledge they need to answer questions or find information quickly. Users groups such as customer service staff, intranet users, external customers and partners are all able to access vital knowledge quickly and easily through a simple to use natural language interface. The KPS solution also helps to identify and fill knowledge gaps making the solution available for future use.