RMS Services Successes
Don't take our word for it!
If you’d like to know what’s been achieved for our existing clients – here are examples and the feedback we’ve received:
Solihull Metropolitan Borough Council dramatically improved its customer service satisfaction levels, and scored highly on perception of better services and value for money, thanks to an RMS Service Management solution. Staff productivity was transformed, thanks to totally reliable ICT services. Solihull has also become ITIL best practice compliant, and with unlimited access to all of RMS's software and products it has realised financial benefits too.
Here are some of the feedback we’ve had from our delighted clients:
"…they did a superb job and went out of their way to help me understand how it all worked. With this in mind, I would happily recommend your services to anyone who is considering you for a project of their own. Please use this letter as one of recommendation."
Winning Queens Award for Enterprise: International Trade, IT Director, UK lift manufacturer
"The beauty of RMS is that the right information is delivered to the right person at the right time."
IT Service Manager, University of the West of England
"Small enough to care, big enough to deliver."
Service Development Manager, SunGard
"The Service Management Suite is robust and scalable, handling 15 million network events per day and 37,000 calls per month against tight SLAs."
Service Delivery Manager, London borough
"I would like to express my thanks to the RMS team for their assistance in helping us drive forward our business. The account relationship managers have shown great dedication and professionalism in assisting us not only in the planning stages of any project but beyond. Their professionalism has allowed us to implement the CMDB and change modules which have had a huge impact on the services we supply. We are now planning to implement the Availability Management module and I have no doubt this will be a success as well."
Service Delivery Manager, Galiform
“Northern Rock has worked with RMS since 1996, primarily using the Service Desk application. In 2006, there was a requirement for a more robust Change Management application. Due to the potential to link the Service Desk and Change modules, the decision was taken to move into a more strategic partnership with RMS in the form of the Enterprise Agreement. It was also felt that the additional modules would assist with the Service Improvement Programmes running within IT.
"The Change Module was successfully implemented in November 2006. Processes are now being reviewed to fully realise the benefits of the application. To date, we have seen vast improvements in the Management Information obtained.
"We are now looking to implement further modules, enhancing our CMDB and fully utilising the agreement to achieve ITIL Best Practice in our Service Support and Delivery models.
"The project management and support expertise given by RMS to date have been first-class and commendable to the organisation.”
Support Services Coordinator, Northern Rock plc
Become an award-winner using RMS products
Nothing says success as professionally as an industry award.
As an RMS customer you have the best possible chance, when you enter a category, of demonstrating that you really do lead your field. You'll know you are using the right products, the right support and have thoroughly trained well-equipped staff who are armed with the confidence that comes with having RMS solutions underpinning everything they do.
- In June 2009, RMS customer Edinburgh Napier University won the Outstanding ICT Team category in the Times Higher Education Leadership and Management Awards. The announcement was made at a gala event at the London Hilton Hotel in Park Lane, held in association with the Leadership Foundation for Higher Education and hosted by comedian and impressionist Rory Bremner.
- Nalini Patel of the University of Wolverhampton won the National IT Service and Support Person of the Year category at the 2009 Service Desk Awards. The Service Desk Institute awards recognise service and support excellence in IT companies and departments of all sizes.
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