The deployment of distributed applications and services and the growth of e-commerce throughout an organisation now mean that the business is dependent on the IT infrastructure. 
The pace of change and dependency on the technologies have raised the levels of complexity and service level requirements, making the management of IT services and infrastructure essential. To meet these demands, all the elements which constitute a service need to be managed rather than the individual components.
Historically managing those components resulted in a number of point solutions that are totally independent of each other and without consideration of the services being provided. Those management products adequately address their own territory, but there is little or no co-operation on “cross border” issues.
Today, service catalogues require us to measure the availability and capacity of each service, which will consist of multiple components, many of which can have backup, or redundancy that may be invoked upon failure. 
RMS Services Ltd. have developed Award winning Availability and Capacity monitoring tools to deliver key elements of the Service Delivery model that are fully integrated with the RMS Service Management suite of tools.
The RMS Enterprise Suite binds existing management systems or performs the management capability itself to provide an effective central solution for the management, logging and reporting on IT service delivery.
