RMS Business Support System (BSS)

RMS BSS is suitable for virtually any task that has a process.

Institutions are also being encouraged to develop other funding mechanisms with greater freedom to access revenue streams on their own account. These include:

• levering donors, including alumni, to make substantial contributions
• establishing endowment funds and securing greater support from graduates
• maximising the exploitation of intellectual property

Initiating “knowledge transfer” activities differs between the various institutions. “knowledge transfer” is usually via individual academic departments or central commercial departments. In order to maximise their full potential, commercial skills should be further developed and robust systems put in place.

Identifying activities and opportunities; formalising and managing the processes, and reporting at multiple levels are needed to justify investment and underpin future growth. There is a growing recognition that a mechanism is required to monitor and manage “knowledge transfer” activities.

The RMS BBS is a flexible workflow management solution that is able to accommodate the individual processes of each organisation.  The aim of the system is to go far beyond traditional customer relationship management and allow organisations to capture, review and report on all activities centrally.

Benefits

BSS provides a mechanism for coordinating and maximising activities. Managing data in a secure yet flexible manner will:

• provide a central record of clients and projects.
• improve efficiency
• allow more effective communication
• provide visibility to problems & opportunities
• improve reference selling
• improves overall sale, customer services process and customer satisfaction

Information from other systems can be incorporated to provide a total solution.

Features

Process Management

This is a powerful tool embedded in the solution that ensures quality standards and formalised processes. The processes within the activity can be formalised, modelled and refined over time.

The provision of features such as a skills database extends the capabilities to manage areas such as asset control. The system is used by customers in a diverse range of activities including arranging training courses, seminars, asset booking, asset management and complaints handling. It is suitable for virtually any task that has a process.

The ability to model the commercial process and the project activities ensures:

• improved and consistent quality of work with an enhanced image
• early identification of problem areas
• reduced project costs with a greater level of success

The system allows visibility (depending on privileges) of the projects at all levels throughout the organisation.

Reporting

RMS BSS has the ability to model the processes and then report in detail on virtually any aspect. Examples of reports:

• reporting on the detailed aggregate activities within an individual commercial organisation.
• provide evidence of successful deployment of projects
• reporting on all activities within a geographical area or vertical market segment.
• produce reports on progress against targets and deliverables in order to satisfy fiscal requirements
• monitor project criteria

RMS Business Support System (BSS) Downloads