RMS Services • Market leaders in resource management solutions throughout Europe • Thornbury, Bristol

Early in 2008 the ICT Department of Solihull Metropolitan Borough Council (MBC) initiated a project to review and improve their ICT service management processes – along with the tools that support them.

As with many local authorities, Solihull MBC were facing demands for year on year cost savings resulting from directives established following the Gershon report. ICT were challenged to support the council’s strategy of providing the highest quality of service, whilst reducing costs.

These ranged from information only to mission critical, from library opening times to supporting the CareFirst business systems for social services.

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