Change is inevitable in all organisations. Business strategies and processes constantly change to keep pace with the market demands. The impact of these changes must be minimised by effective change management processes.
Change and Release Management is fundamental to every business and the operations that provide services. It has a major impact on Service Delivery. The RMS Change Management suite was built to support ITIL best practice. It formalises and extends current Change systems, ensuring consistency, quality and integrity of service by introducing and dynamically modelling workflows and change processes to best practice recommendations.
The products have been in use for 15 years providing RMS with substantial experience of successfully designing and implementing change systems together with an extensive library of processes
The suite is used to control and complement a wide variety of service and operational disciplines including Configuration Management, Asset Management and Procurement.
RMS Change is an Enterprise System covering the full life cycle of any change process and includes Risk and Impact analysis, Assessment and Authorisation.
Workflow tasks are automatically allocated and released providing full visibility of the processes and workload progress, together with costs for resource management across departments.
The Change Management Suite is fully integrated with the RMS Service Desk and Customer Service Centre which are highly configurable allowing tailored views to be created. The RMS Customer Service Centre provides a business interface for users, enabling the adoption and the deployment of end to end processes.
| RMS Change Management Flyer rms- datachange@ 601.pdf (643 KB) |
