RMS Services • Market leaders in resource management solutions throughout Europe • Thornbury, Bristol

Solihull Metropolitan Borough Council dramatically improved its customer service satisfaction levels, and scored highly on perception of better services and value for money, thanks to an RMS Service Management solution. Staff productivity was transformed, thanks to totally reliable ICT services. Solihull has also become ITIL best practice compliant, and with unlimited access to all of RMS's software and products it has realised financial benefits too.

"…they did a superb job and went out of their way to help me understand how it all worked. With this in mind, I would happily recommend your services to anyone who is considering you for a project of their own. Please use this letter as one of recommendation."

"The beauty of RMS is that the right information is delivered to the right person at the right time."

"Small enough to care, big enough to deliver."

"The Service Management Suite is robust and scalable, handling 15 million network events per day and 37,000 calls per month against tight SLAs."

"I would like to express my thanks to the RMS team for their assistance in helping us drive forward our business. The account relationship managers have shown great dedication and professionalism in assisting us not only in the planning stages of any project but beyond. Their professionalism has allowed us to implement the CMDB and change modules which have had a huge impact on the services we supply. We are now planning to implement the Availability Management module and I have no doubt this will be a success as well."

“Northern Rock has worked with RMS since 1996, primarily using the Service Desk application. In 2006, there was a requirement for a more robust Change Management application. Due to the potential to link the Service Desk and Change modules, the decision was taken to move into a more strategic partnership with RMS in the form of the Enterprise Agreement. It was also felt that the additional modules would assist with the Service Improvement Programmes running within IT.

"The Change Module was successfully implemented in November 2006. Processes are now being reviewed to fully realise the benefits of the application. To date, we have seen vast improvements in the Management Information obtained.

"We are now looking to implement further modules, enhancing our CMDB and fully utilising the agreement to achieve ITIL Best Practice in our Service Support and Delivery models.

"The project management and support expertise given by RMS to date have been first-class and commendable to the organisation.”