RMS Ltd is headquartered in Bristol, UK and has 
designed and developed innovative Service Management solutions that support the day-to-day processes and procedures necessary in running a business operation, since 1987.
RMS have implemented over 1,000 major projects and has extensive experience in implementing solutions to support ITIL. Early adoption of the 'best practice' guidelines, championed by ITIL, into our product design has been fundamental to the success of our solutions in the market place. Working closely with customers has allowed RMS to create a service management suite of products that integrate and deliver to all industry sectors.
The company has based its business model around its reputation and has built its business via referral and recommendation. This approach is designed to build the relationships required for long-term success, by commercially sharing the risks and delivering proven software, backed by first class support and training.
Strategic acquisitions in complementary technologies have entrenched the company's number one position in the field of automated service management and managed service levels resulting in a number of prestigious industry awards including:
- voted Europe's number 1 Service Desk
- winners of Best New European Product award in IT Service Management
- selected as standard throughout UK Academia
