RMS Enterprise Manager

End to End Service Management

When supporting a large complex IT Service Infrastructure having a complete and current end to end view of the service(s) availability is crucial to successfully delivering the Service Levels demanded by the business. 

The RMS Enterprise Service Availability module can be configured to monitor availability and response times from all key components in the service delivery and path.  The service path is defined as every intelligent unit that contributes to the delivery of the service to the end user, from the application through to the user desktop and interface.

The RMS Enterprise Service Availability module can be configured to perform automated actions (24 x 7 x 365), for example:

• Periodically initiate a transaction to a target application and measure and report the response time. Any period that falls outside the threshold will be reported for action.
• Periodically initiate a network path poll and measure and report the response time
• Initiate a database read/write and measure and report response time
• Test the availability of a back up route or device

The results can be submitted to a database and displayed in reports, used for trend analysis or used for service level validation.

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