The growth in E-Commerce has resulted in a significant increase in the deployment of distributed applications and IT services throughout an organisation. Many of these services interface direct to the customer, which means that the performance and profitability of the business is now dependent on the IT infrastructure. 
The pace of change and a dependency on technology has increased the level of systems complexity and demands greater service levels to be delivered. The effective management of IT Service Infrastructures is now essential to meet these demands by the business. All the elements that constitute a service need to be managed collectively rather than as individual components.
Historically, managing the individual components (e.g. Servers) resulted in a number of point solutions that operate independently and often without consideration of the services being delivered. These management products adequately address their own territory, but offer little or no co-operation or integration on “cross border” issues.
Today's business environments demand detailed Service Catalogues that define the IT Services required to meet the business needs. All services are subject to Service Level Agreements (SLA) that reflect their criticality to the business operation. IT Services are delivered over IT Systems Infrastructures constructed from many different technologies, systems and applications. IT Management must be able to measure the availability, capacity and performance of every service regardless of complexity, size and technology in order to maintain and enhance the business operations.
RMS Services Ltd. have developed Award winning Availability and Capacity management tools to deliver the key elements of Service Delivery and fully integrated them into the RMS Service Management suite.
The RMS Enterprise Management Suite provides a direct management capability for all common components and applications that make up an IT Service Infrastructure but also integrates existing management systems information to provide an effective central solution for the management, logging and reporting on IT service delivery.
| Availability and Capacity Management with RMS Services Ltd availability_capacity flyer.pdf (4.7 MB) |
