A Service Infrastructure Management Solution
Information Technology used to be an enabler of some business functions. Today it is deployed in the delivery of all business processes, the effective operation of which the profitability of the company depends. IT Managers are tasked with delivering the IT Service infrastructures to meet the demands of the business users and need to maximise their use of technologies to ensure they provide the very highest levels of service and availability. Knowing how the IT Service infrastructure is performing 24 x 7 x 365 is crucial to maintaining service availability and capacity management.
RMS Enterprise Manager delivers a powerful software solution for monitoring and managing the operation and availability of the total IT Service Infrastructure regardless of equipment type, software or supplier. RMS Enterprise Manager uses real time event correlation, root cause analysis and automated actions to proactively manage an IT Service Infrastructure. Its modular and Open Interface Architecture design allows it to interrogate and accept data in many formats from many different sources, perform detailed data analysis and automatically invoke specified actions to inform on and maintain the availability of the infrastructure.
Multiple instances of Enterprise Manager can be run on a single infrastructure to create local management domains, that can operate in different modes, to minimise operational impact and improve performance. Creating an infrastructure hierarchy with Enterprise Manager delivers a very powerful solution with a single view of all infrastructure components and their operation, and a single point of integration into the Service Support and Delivery environment.
RMS Enterprise Manger is a software product that runs on UNIX and Windows platforms.
Benefits
- Open Architecture – standard interfaces to best of breed systems management products protecting valuable existing investment
- Flexible and highly configurable – can interface to almost any system
- Improves business operation by increasing Service availability through pro-active systems management
- Cost effective unattended 24 x 7 x 365 service management
- Sophisticated alerting mechanisms gets information and notifications to the correct targets in real time
- Enhances Availability, Capacity and Performance Management processes
- Improves Service Levels through pre emptive and pro active actions for device and systems management
- Cost effective solution
- Competitive commercial licence programs
- Low operational and ongoing support costs
- Greater resource/skill utilisation
- Scaleable Hierarchical Architecture allows local domain or departmental management solutions
- Significantly reduces problem identification and resolution times and improves resource utilisation
Features
- Flexible Open Architecture with configurable interfaces
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- Can be customised to interface to any system that generates events that can be read by software or maintains status information that can be polled by software
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- Standard product interfaces built in
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- Capture and analyse events as they happen allowing pre-emptive actions to be taken to maintain service availability.
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- User defined Policy held in an extensive Rules Database
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The policy contains the set of rules against which interesting events are applied to determine the action to be taken.
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These rules are user defined to reflect the local knowledge and requirements for managing the application, device or system. |
- Powerful Event correlation engine
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- Automated Actions to maintain Service operation
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Pre-emptive - to take action to prevent something happening, e.g. regular backups and disc space cleansing when thresholds are threatened
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Pro-active – to take action by making a change rather than waiting to react when something happens, e.g. invoke a backup resource to replace one that is in danger of failing |
- Integrated into the RMS Service management suite
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- Powerful alerting options
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Reliable 2 way paging module send SMS messages direct to mobile phone from integrated voice card
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Email to distribution lists
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Update existing incidents priority on further event |
Further Reading
Downloads
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