Error Control: The process of monitoring and providing a solution for known errors until they are resolved. Error control contains the following activities:
Known Error Identification and Recording - Once the root cause has been determined, the problem status changes to ‘known error'. A workaround is developed to feed back to Incident Management to handle future incidents that occur before a final solution is implemented. The known error definition can also be sent to the known error database to be used in the matching process.
Solution Investigated - An assessment is performed on what will be required to resolve the known error. This activity could consist of cross-functional teams to weigh different solutions on various criteria including costs and benefits.
Defining Solution - A final solution is developed and a Request for Change (RFC) is made via the Change Management Process.
Problem Evaluation and Review - After the change has been implemented, a Post Implementation Review (PIR) is performed to evaluate the success of the solution and associated changes.
Closure - Assuming the problem review declares the solution as successful, the problem is finally closed.
