RMS Services • Market leaders in resource management solutions throughout Europe • Thornbury, Bristol

RMS Services ITIL Capacity Management

The purpose of Capacity Management is to provide a point of focus and management for all capacity and performance –related issues, relating to both services and resources.

The goal of the Capacity Management process is to ensure that cost-justifiable IT capacity in all areas of IT always exists and is matched to the current and future agreed needs of the business in a timely manner.

The objectives of Capacity Management are to:

• Produce and maintain and appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
• Provide advice and guidance to all other areas of the business and IT on all capacity- and performance-related issues
• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
• Assess the impact of all changes on the Capacity Plan and there performance and capacity of all services and resources
• Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so

The RMS solution supports Capacity Management by:

• Providing the ability to analyse incidents for performance related issues, to identify areas that could be improved
• Providing capacity information from it’s monitoring tools, which can show trends in increased usage, indicating a future need for more capacity
• Including capacity assessment in the change model workflow that involve changes to the infrastructure
• Providing the ability to easily review recent changes to understand capacity changes
• Being able to link capacity documents to the asset and service records