A service catalogue can be defined within the RMS CMDB through the Service Desk interface to detail the Services available. The Service is defined by associating all Configuration Items (CIs) that are components of the service infrastructure. This allows organisations to automatically capture ‘Service Availability' based on incident and problem logging against the service CIs.
;)
;)
A failure matrix is associated with the Services to define the impact of each component failure. Failure impact is graded, 1 being highest (i.e. service down) and less critical components graded lower. Single points of failure can be quickly identified from this table. Restoration times can be allocated per component.
;)
Active Service views are displayed allowing Support Users to quickly identify the business services availability and any downtime currently recorded against them. This view could also be used by authorised users for management information purposes.
;)
