Voted Europe's number 1 Service Desk, the RMS Service Desk is a suite of products that provide powerful, ‘out-of-the-box' solutions combining comprehensive functionality with low cost of ownership.
The RMS Service Desk has been designed to support the full functionality of Incident Management and Problem Management as defined by ITIL recommendations and is supplied as standard with our powerful CMDB. The product set is fully web enabled providing easy user access by function to the service desk and other products through our Customer Service Centre.
The RMS Service Desk allows the creation of a full Service Catalogue and Fault Failure Matrix. This allows the integration of the availability monitoring and the association of the Configuration Items (CIs) that make up key business services to give a complete and current view of the service performance.
Comprehensive Service Management covering full SLA (Service Level Agreement) and OLA (Operating Level Agreement) monitoring, management and reporting is process driven within the Service Desk.
The Service Desk application includes a full Inventory module, Contract Management functions and provides comprehensive information for Financial Management. Management of routine and repetitive tasks such as Pre-planned Maintenance and contract renewal are handled by the Task Manager.
Management Reporting is provided at 3 levels, the ‘piece de resistance ‘ being our web based real time reporting module RMS MIS.
The Customer Service Centre, Task Management, and a complete set of Communication modules complete a very flexible Service Management environment.
