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RMS Products - RMS Time Management

Overview

rms time managementTime is your most valuable asset.

For many organisations staff costs are one of the most expensive overheads. Therefore how staff use their time is of critical importance and can impact the business from many perspectives.

Managing time efficiently can literally mean the difference between success and failure.

  • How do you measure resource utilisation?
  • Who is doing what and when?

Accurate management information has always been difficult to get, especially in service based operations, where staff are utilised across a wide range of activities.

Understanding productivity and time justification issues has become a complex science. Paper based time sheets are inflexible and unwieldy and pose a serious security risk in environments where these details are sensitive. Staff can quickly become dissatisfied if time sheets are not processed quickly and accurately.

Real work is broader than simply point of measure; an employee whose cost has been allocated to consultancy may in fact do presales support, consultancy, post-sales support, training, and maintenance, with a mix of chargeable and non-chargeable work.


Benefits

  • frees-up busy employees who are no longer forced to capture information retrospectively
  • stops problem solving being passed from person to person
  • allows "missing" time to be identified
  • encourages time to be used more wisely and professionally
  • enables tasks be prioritised correctly
  • identifies billable time
  • enables easier & more accurate cross charging
  • ensures completeness of information
  • will allow greater resource accountability
  • improves project planning
  • helps with justification for new and existing staff
  • improves staff satisfaction
  • increases security over paper systems

Features

Monitoring Controls

A major aspect of time recording is ensuring the completeness of the information. As a web based solution permitted users can quickly and easily:

  • enter time against calls as they are progressed
  • log changes as they are actioned
  • fill-in gaps as required
  • view details entered by project or by activity
  • search against time spent in a given period, against a call or against a change
  • select and update time entries
  • add descriptions

Extensive Analysis and Reporting

rms time managementThe system provides analysis of entered time, by period, team, individual, project and activity; in any combination. Reports can be produced in detail or summary. This extensive analysis reporting facility allows managers to identify how resources are being used and at what cost.

A Missing Time report can be run by team or individual to show periods where insufficient hours have been entered. This can be either on a daily or weekly basis and the number of required hours can be entered as a parameter. Individuals can run the Missing Time report for themselves to check details. Team Leaders can run the report for the entire time and identify team individuals who have outstanding time to be accounted for.

Almost all decisions in both life and business are created around time

RMS Time Management has been designed to facilitate the entry and analysis of time spent on a variety of tasks. The system fully integrates with RMS Service Desk and RMS Change Management. Changes can be associated with projects and linked to support calls; as the calls are progressed the Service Desk captures the time element spent on the task providing complete visibility to the overall project. This level of detail will generate very powerful reports.

Further Reading

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