ITSM Business Process Transformation
RMS CSI Compass is a unique service within ITSM Business Re-engineering.
Focusing on understanding the business pain points, CSI Compass Services will identify and measure problem areas, showing where and how efficiency can be increased - in a targeted way, against predictable returns. It's objective is to improve IT Service Management to the business, giving a clear direction from which a continual service improvement programme can deliver measurable returns on investment over a defined period. As a project delivers and the business develops and changes, the CSI Compass will continually reassess the direction of travel ensuring focus remains on real business improvement.
The CSI Compass Service is supported by a unique combination of business intelligence technology, maturity assessment processes and tools which underpin each stage from ad hoc to full Business Optimisation. Taking one step at a time and utilising the correct process and technology at every step.
We aim not only to assess the processes but also to examine the people, roles, responsibilities, training and the culture. Where ever you are Continual Service Improvement never ends.
The RMS ITSM Business Process Transformation Consultants are experts in the analysis and identification of business problems and the development of plans for improvements. Our Consultants believe that Continual Service Improvement is the lynch pin of ITSM Business Process Re-engineering.