RMS Services • Market leaders in resource management solutions throughout Europe • Thornbury, Bristol

RMS Services ITIL Defined Services & Processes

RMS products and services have been designed to support fully the ITIL V3 best practice processes, we are confident that you will find the comprehensive functionality offered by these applications fully capable of meeting your drive to implement best practice and deliver the associated business benefits. The fourteen RMS applications directly partner the 14 ITIL Processes and can be implemented individually, in selected groups or suites or any combination, but always fully integrate.

• ITIL Change Management
• ITIL Release and Deployment Management
• ITIL Service Asset and Configuration Management
• ITIL Knowledge Management
• ITIL Incident Management
• ITIL Problem Management
• ITIL Request Fulfillment
• ITIL Service Portfolio Management
• ITIL Financial Management
• ITIL Service Level Management
• ITIL Service Catalogue Management
• ITIL Availablity Management
• ITIL Capacity Management
• ITIL Event Management