RMS Retail and Distribution Edition
RMS Retail and Distribution Edition helps ensure success.
Retail and Distribution Companies need to provide effective and secure management of the IT functions of extensive branch networks and store locations, within an environment comprising of high attrition rates of shop workers and a total reliance on IT communications and availability - all in an increasingly price sensitive marketplace.
The comprehensive functionality includes:
- Interactive mapping of business service for real time information – pinpointing issues with critical retail systems in real time.
- Quality Control – monitoring and managing customer service requests.
- Point of Sale monitoring - detecting and informing central support staff before the customer is even aware of a problem and resolving it before it becomes an issue. Covering all elements of the EPOS system.
- Business and Technical Service Catalogue – ensuring that the service provided is aligned to the customers business needs, so that incidents, changes and problems are dealt with, to maximise service availability, and minimise disruptions.
- Coordination of geographically dispersed teams.
