RMS Insignia - Service Management
Delivering the service your customer needs
Customers can be challenging - even when they're your colleagues! They expect their IT services and systems to work 24/7 - no glitches, no outages, no forgotten passwords. They don't want to know what the problem is - they just want it fixed and without inconvenience.
- There are out of the box solutions - but the problem is that they only operate at a limited level and, often, don't have the potential for growth as your operation expands and the demands of the users become more complex.
- There are few frameworks that have more flexibility - but need a much higher level of in-house skills to manage - with a considerably higher cost of ownership.
- RMS offers the best of both worlds - an out of the box solution with high end functionality, massive flexibility and growth potential. This means your cost of ownership is much lower and delivers much better results well into the future.
RMS Insignia - Service Management Includes:
- Incident and Problem Management
- Change and Release Management
- Asset and Configuration Management
- Self Service Request Management
- Software Licence Management
- Knowledge Management