RMS Services Service Management
Delivering the service your customers need
Customers can be challenging – even when they’re your colleagues! They expect their IT services and systems to work 24/7 – no glitches, no outages, no passwords that don’t work. They don’t want to know what the problem is – they just want it fixed and without any inconvenience.
- There are out of the box solutions – but the problem is that they only operate at a limited level and, often, don’t have the potential for growth as your operation expands and the demands of the users become more complex.
- There are frameworks that have more flexibility – but need a much higher level of inhouse skills to manage – with a correspondingly much higher cost of ownership.
RMS offers the best of both worlds – an out of the box solution with high end functionality, massive flexibility and growth potential. This means your cost of ownership is much lower and delivers much better results well into the future.
The Service Management solution includes:
- Service Catalogue – supports both your Business and Technical Service Catalogues to automate Service Availability reporting and simplifies risk and impact analysis.
- Configuration Management System – creates a comprehensive CMS that not only captures key information, but also maps the relationships between entities.
- Financial and Supplier Management – extends the CMS from hardware, software and licence management to facilitate comprehensive financial and supplier management.
- Service Level Management – aligns the business needs and the IT service to establish clear and realistic expectations and deliverables, supported by powerful management reporting.
- Event Management – integrates events with both ITIL processes and the Service Catalogue. This module ensures the timely handling and escalation of events and real time visibility of service failures.
- Access Management – allows self service password management so your support team aren’t tied up in trivia, saving both time and money.
- Change & Release Management – provides you with
- A flexible workflow engine
- Controls and audits
- Minimal unauthorised changes – dramatically reducing service unavailability
You can deliver first class service without working twice as hard and have the freedom to focus on the activities that really do need a human being involved! Call our team on 01454 281265 and discover how to remove the pain of endless glitches and increase the service levels in one step.
