We offer both bespoke and standard training courses to accommodate all levels of skill sets.
Whether you are new to our range of products or an experienced user, there is a RMS Services Limited course designed to help you get the most out of the RMS products. If you would like training on topics not covered in the standard courses, including refresher-training courses, then we can work with you to design and deliver a course that has been tailored to meet your requirements. No matter what your training needs are, our client-focused trainers provide expert guidance every step of the way. We offer a wide range of courses designed to make support professionals more productive. Classes are conducted on-site at your company.
This 1-day course will enable you to explore the features and functions of RMS Service Desk. Your itinerary will take you through the RMS Service Desk covering the basic functions and progressing to the more advanced features that may be required by the more experienced user. You will explore workflow management using various tools that are part of the standard RMS Service Desk system. This course is recommended for support staff that need a solid understanding of RMS Service Desk's fundamental design and procedures.
During this 2-day course you will learn general guidelines to help you fully utilise the system and learn about the structure of the RMS Service Desk system. You will learn, and consider, all of the many features available, customisation, and system security controls. This course enables you to plan your customised implementation of RMS Service Desk efficiently and effectively. If optional modules have been purchased then these will be covered in depth.
This 1-day course will enable you to explore the features and functions of RMS Change Management. Your itinerary will take you through every part of this feature rich application, which includes the RMS Change Management life cycle and how the various stages of a Request For Change (RFC) work independently and together. This course is recommended for support staff who need a solid understanding of RMS Change Management's fundamental design.
During this 1-day course you will learn general guidelines to help you fully utilise the system and review the structure of the RMS Change Management system. You will learn all of the available features and system security controls. This course enables you to plan your customised implementation of RMS Change Management efficiently and effectively.
This half-day course will enable you to explore the features and functions of RMS NetDesk. Your itinerary will take you through the RMS NetDesk covering the basic functions and progressing to the more advanced features that may be required by the more experienced user.
During this 1-day course you will learn how to configure and administer RMS NetDesk. The second half of the day is spent with users enabling them to learn the available features. This course enables you to plan and control how you will deploy RMS NetDesk and how it is used once implemented.
This 2-day course will enable you to explore the features and functions of RMS Enterprise Manager. Your itinerary will take you through every part of this feature rich application, such as the rules builder.
During this ½ day course you will learn how to configure and administer RMS Exchange Interface to work in conjunction with the RMS Service Desk.
During this ½ day course you will learn how to configure and administer RMS Task Manager to work in conjunction with the RMS Service Desk.
